Burgan App

Apply for new accounts

View and share account details

View & Download Account Statements

Apply for Time Deposits

View Time Deposit details

View & Download Time Deposit Statements

View Time Deposit Rates

Apply for a prepaid card

Apply for credit card

View card details

Card payment/reload

Change card PIN

Pause/resume card

Replace card

View & download card statement

View rewards

Manage card transactions

Enable Add to Wallet service

Manage cards on digital wallets

Submit a loan application request

View loan details

View & download loan amortization schedule

Transfers between Burgan accounts

Local and international transfers

Generate WAMD transfers and requests

Create payment links (eZpay)

View standing instruction

Manage Beneficiary details

Bill payments

Card-less Cash Withdrawal

Request a Cheque book

Request Bank Certificates

Register to Maqasa

What is a money transfer transaction?

A money transfers allows you to send funds between accounts, either locally or internationally, in Kuwaiti dinar or foreign currency quickly and securely.

When will my transfer to a Burgan account be processed?

Transfers between your own Burgan accounts or to another Burgan account are processed instantly.

When will my local transfer be processed?

Local transfers submitted in Kuwaiti dinar (KWD) before 11:00 pm Kuwait time are processed on the same day. Transfers submitted after 11:00 pm are processed on the next business day.

Local transfers submitted in a foreign currency before 1:30 pm Kuwait time on a business day is processed on the same business day. Local transfers submitted in a foreign currency after 1:30 pm are processed on the next business day.

When will my international transfers be processed?

The International transfers may be processed through one of the following methods:

• AFAQ transfer - A regional transfer service available for eligible transfers to participating GCC countries. It is available only during Central Bank of Kuwait operating hours, and transfers made during these hours are processed instantly. Outside these hours, the option will not be available.
• SWIFT transfer - An international transfer service used to send money to banks worldwide. Transfers submitted before 1:30 pm Kuwait time on a business day are processed on the same business day. Transfers submitted after 1:30 pm are processed on the next business day.

The time required for a SWIFT transfer to reach the beneficiary may vary depending on the receiving bank, intermediary banks, destination country, currency, weekends, and public holidays.

Can I view my transfer limits through the Burgan App or Online Banking?

Yes. You can view your current transfer limits through the Burgan App or Burgan Online Banking.

Can I change my transfer limits from the Burgan App or Online Banking?

Yes. You can increase and decrease through the Burgan App and Burgan Online Banking

What should I do if I notice incorrect beneficiary details after I submitting a transfer?
Contact us immediately if you notice an error after submitting the transfer, so we can check whether assistance is possible. Please note that a submitted transfer may not always be stopped or amended.

What is WAMD?

WAMD is an instant payment service that allows you to send and receive money using a mobile number through participating banks in Kuwait. Transfers are processed instantly and free of charge

What are the WAMD transfer limits?

• Per transfer: KWD 1,000
• Daily limit: KWD 3,000
• Monthly limit: KWD 20,000

Do I have to register to WAMD to be able to use the service?

You do not need to register to WAMD to send money. However, to receive money through WAMD using your mobile number, you must first register your mobile number and link it to your preferred bank account.

Can I cancel a WAMD transfers after I execute it?

Since WAMD is an instant money transfer transaction, you will not be able to cancel the transaction once it is executed. In case you have sent money to the wrong mobile number, you’ll need to contact the recipient directly and request a return using the “Return” option which is available for 7 days from the date of the transfer.

I received a WAMD transfer from someone I do not know. How can I return it?

You can return the transfer using the “Return” option available in the WAMD transaction details. This option will remain available for 7 days from the transfer date

Why am I unable to receive a WAMD transfer?

Make sure that your mobile number is registered for WAMD, linked to the correct account, and up to date. If the issue continues, please contact us for assistance.

How can I switch my WAMD account to Burgan if I am already registered with another bank?

If your mobile number is already registered with another bank, you can port your WAMD registration to Burgan Bank through the WAMD Management service in the Burgan Mobile App.

Can I change the account that I registered my WAMD account to?

Yes, you can update your WAMD account to be linked to a different account you have.

What is eZpay?

eZpay is a payment-link service that allows you to request money from one or more people by creating and sharing a secure payment link

What are the eZpay limits?

• Maximum amount per link: KWD 1,000
• Maximum total amount requested per day: KWD 3,000
• Maximum number of links per day: 10
• Maximum total amount requested per month: KWD 20,000

What is the validity of eZpay links?

An eZpay link is valid for 24 hours from the time it is created. Once the link expires, you will need to create a new one.